Because our mainly products and spare parts are customized by your requirement.
We can’t accept return.
But there are certain items returned due to our problems refer to the list below:
- Material does not match what we mark in drawing
- Function and others description are big different from drawing and specification which we signed
Manufacturer Support
Our manufacturers have extensive service centers that can support most product issues. If you need help reaching a manufacturer contact Customer Service at +86 13961036109, through LIVE Chat or by email service#hiqool.com.
Return Policy Abuse
Hicool reserves the right to refuse service to anyone suspected of abusing any Hicool policy.